Wells Fargo says it is working to fully restore systems as outage spills into day two

CNBC.com Reports

  • Contact centers were up and running but customers face longer wait times if they are phoning in.
  • Anecdotally on social media, people complained that their direct deposits weren’t reflected in balances on the mobile app.
  • Wells said in a social media post that it was “a contained issue affecting one of our facilities, and not due to any cybersecurity event.”

Wells Fargo says ATM services have been restored and branches are operational as the effects of a system outage spilled into a second day.

 

In a statement late Thursday night, the San Francisco bank said mobile and online banking systems were operational except for some features such as consumer credit card and mortgage balances, and added that it was working to restore them. Customers were blocked from using mobile and online banking for most of the day on Thursday.

Contact centers are up and running, Wells Fargo said, but people might have to wait longer than normal if they are calling in.

“We continue to work on restoring all our services as soon as possible, and encourage customers to contact us if they have questions or concerns,” Wells Fargo said in the statement. “We apologize for the inconvenience caused by these system issues, and we want our customers to know that any Wells Fargo fees incurred as a result of these issues will be reversed.”

The complaints piled up on social media, however, with anecdotal reports that direct deposits weren’t reflected in balances on the mobile app. Wells Fargo, the fourth-largest U.S. bank with a sprawling coast-to-coast branch operation, made several posts on Twitter, most recently saying “We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event.”


 

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