The first incident occurred on Sunday afternoon at a Mt. Holly-Huntersville Road location in Charlotte, when an employee named Caleb referred to the customer as “ni****” on the printed receipt. The customer’s niece took to Twitter to share a screenshot and to say that the incident was “ridiculous and sick.” She also added, “this is a hate crime, get Caleb fired!!”
Smoothie King responded on Twitter to say that the incident was being investigated, before providing an update that the employee responsible was terminated. However, just one hour prior to the company’s updated response, another Smoothie King customer in Charlotte experienced a different racist incident at the Davis Lake Parkway location.