Travel Agent Central
Seabourn Cancels Call in Xiamen, China, Over Coronavirus
Seabourn has cancelled a call by the Seabourn Ovation to Xiamen, China, that had been scheduled for Monday, February 3, a spokesperson for the cruise line tells Travel Agent, due to the U.S. Centers for Disease Control (CDC) Level 3 travel warning to China regarding the coronavirus outbreak. Instead, the line will adjust the itinerary to include a visit to Sandakan, Malaysia, on Monday, February 10.
“No other calls in the region have been cancelled at this time,” the cruise line said, noting that calls currently planned to go ahead as scheduled include Hong Kong, which is currently under Watch Level 1, Practice Usual Precautions, by the CDC. That destination has shuttered a number of tourist attractions and is planning to suspend passenger services at a number of links with mainland China Thursday, January 30, according to the Hong Kong Tourism Board.
Seabourn also reports that its medical experts, who are coordinating closely with the CDC and the World Health Organization (WHO), have implemented a number of screening, prevention and control measures for its ships. These include include denial of boarding for persons who have recently visited the epicenter of the disease, Hubei Province, China; health screening, including temperature checks, for persons from the affected region; and standard pre-boarding health reporting for all guests. Guests visiting the line’s onboard medical centers for respiratory illness will be evaluated for coronavirus, and the line will carry out environmental disinfection onboard in addition to its regular cleaning and sanitation protocols.
Crystal Cancels Hong Kong Calls Over Coronavirus
Crystal Cruises has cancelled a number of planned calls by the Crystal Symphony in Hong Kong due to the coronavirus, a spokesperson for the cruise line tells Travel Agent. Instead, the ship will call at the Port of Keelung in Taipei, Taiwan, on the following sailings:
- February 2, 28-night (Guam to Taipei)
- February 7, 8-night (Manilla to Taipei)
- February 15, 30-night (Round-trip Taipei)
- February 15, 15-night (Taipei to Singapore)
- February 15, 8-night (Taipei to Ho Chi Minh City, Vietnam)
- March 1, 15-night (Singapore to Taipei)
- March 15 (pending port confirmations)
- March 31, 13-night (Taipei to Singapore)
- March 31, 5-night (Taipei to Ho Chi Minh City, Vietnam)
The luxury cruise line has also updated its pre-boarding public health questionnaire to include questions concerning the virus, plus it will also screen guests at the pier.
“If guests are determined unwell to travel, they will receive a full refund of their cruise fare, if they do not have insurance,” the cruise line said in a written statement. “The line will also deny boarding of any person who has traveled to Hubei Province or Wuhan, China in the 14 days prior to embarkation. The company has also canceled non-essential day visits to its ships when they are in port.”
The cruise line also said that it will continue to monitor the situation closely, working with Cruise Lines International Association, health professionals and regulators.