The program provides tax relief for eligible households where an occupant has lost their employment due to COVID-19. A maximum relief of $500 for real estate tax and $250 for personal property tax is available, dependent upon application approval and individual circumstances.
Applications for the COVID-19 Real Estate and Personal Property Tax Relief Program will be accepted for a second round beginning Aug. 12, 2020 – Jan. 31, 2021. The original application window was open from July 1 – 31, 2020. Only one application may be submitted per household. Please note that submission of an application does not guarantee approval as eligibility criteria must be met and all supporting documentation included. Submitted applications will be processed as they are received. A representative will contact you if additional information is necessary to process your submission.
Applicants should be prepared to submit the required documents as proof of eligibility for the program. Incomplete applications or those missing required information will not be approved. Applicants for residential real estate relief should only claim their primary residence – absolutely no rental or secondary properties are eligible. Anyone who meets the eligibility criteria listed below – whether they have paid their tax bill or not – is encouraged to apply.
For approved applicants, real estate relief will be paid in the form of a mailed check for the amount of the billed taxes or up to $500 per household, whichever is lower. Personal property tax relief will be paid in the form of a mailed check for the amount of the billed taxes or up to $250 per household, whichever is lower. Households may apply for both personal property and real estate tax relief but will receive no more than a combined maximum of $750. Please note that any accrued late fees, penalties or interest are the responsibility of the bill holder and are not eligible for relief. Potential beneficiaries may use the online portal to check the status of a submitted application at any time. A representative will contact you if any additional information is needed to process your application. Applicants will be informed if their submission has been approved or rejected at the email address used to register their account.
Program Requirements, Proof of Eligibility, and Application
- A copy of the 2020 real estate and/or personal property tax bill
- Residency as of March 1, 2020. You will need to provide at least one of the following documents:
- Address on Virginia Employment Commission (VEC) letter dated on or after March 1, 2020, or
- Recent utility bill highlighting name and address for relief, or
- Current rental agreement highlighting name and address for relief
- Applicant must have been unemployed at any time after March 1, 2020 due to the COVID-19 pandemic. Even if you are gainfully employed right now, you may still qualify based on the program requirements. You will need to provide at least one of the following documents:
- VEC notice of benefits award letter dated on or after March 1, 2020, or
- Formal notice of termination of employment letter dated on or after March 1, 2020, or
- Formal notice of layoff, furlough or reduction in hours of compensation letter dated on or after March 1, 2020
Please be aware that applications must be completed in full before exiting. You will not be able to return and edit your application.
Don’t have a copy of your 2020 real estate tax bill, or it was paid through your mortgage holder? Follow the instructions under “Locate Your Real Estate Tax Information” listed below to find your records online. A screenshot of the information for your tax bill will fulfill the proof requirement listed above if you do not have a paper copy of your current tax bill.
Please note that you must create a separate account to apply for the City Services Bill Pandemic Relief Program. You may use the same email address but a unique password is required to create each account.
If your real estate tax is paid as part of your mortgage, it’s likely you don’t receive a bill from the City. However, you can still retreive the necessary information through the City’s online real estate property records. (Note: Property tax records are public information and can be viewed by anyone. Please do not be alarmed if other results come up during your search.)
Go to cvb.manatron.com. Click on the “I Agree” button on the welcome page.
Search for your property tax information by last name or situs address.
Click on your parcel number record to view more information.
Click on the 2020 tax year to view this year’s bill.
The bill number, receipt, and amount paid are listed under your payment history. A screenshot of all information on this page will be sufficient documentation if you do not have a paper copy of your tax bill available, or if your taxes were paid through a third party, such as your mortgage lendor.